Complaints Procedure 

Complaints Procedure

Our aim is to offer all our clients an efficient and effective service at all times. We hope that you will be pleased with the work we do for you. However, should there be any aspect of our service with which you feel unable to resolve with Philip Hall please ask us for details of another solicitor or licensed conveyancer to whom you can turn. You can have a copy of our more detailed complaints procedure at any time; If after following that procedure you remain dissatisfied with any aspect of our handling of your complaint, you may contact directly the Legal Ombudsman to ask them to consider the complaint further:

Tel no: 0300 555 0333

Mail to:
Legal Ombudsman
PO Box 6806

Unless it agrees there are good reasons not to do so, the Legal Ombudsman will expect you to allow me to consider and respond to your complaint in accordance with our complaints procedure in the first instance. You can refer your complaint up to 6 months after you have received my final written response to it. You can also use the Ombudsman service if I have not resolved your complaint within 8 weeks of my receiving it.  A complaint can be referred to the Legal Ombudsman within 6 years from the date of the act/omission, or 3 years from when you should reasonably have known there were grounds for complaint (provided in either case that the date of the act/omission or knowledge was after 5th October 2010). The ombudsman deals with servicerelated complaints; any conduct-related complaints will be referred to the Council for Licensed Conveyancers

If you make a valid claim against us for a loss arising out of work for which we are legally responsible, and we are unable to meet our liability in full, you may be entitled to claim from the Compensation Fund administered by the Council for Licensed Conveyancers (from whom details can be obtained).

Please note that if all or part of a bill remains unpaid the firm may be entitled to charge interest. We will provide more details on request.